PartnerOne Acquires ISI Analytics: A Strategic Leap for Enterprise Communication Intelligence

In a move that signals a significant shift in the enterprise software landscape, PartnerOne has officially announced the acquisition of ISI Analytics. This acquisition, finalized on July 14, 2026, brings together one of the world’s fastest-growing software groups with a leading provider of enterprise collaboration analytics and operational intelligence. The partnership is designed to accelerate innovation at a time when businesses are more dependent on digital communication platforms than ever before.

Riverside-based ISI Analytics has built a reputation for transforming complex data into actionable insights. By joining the PartnerOne portfolio, ISI Analytics gains access to substantial new resources intended to drive product innovation and deepen customer success initiatives. This transition marks a pivotal milestone for the company as it seeks to expand its leadership in the niche but critical field of collaboration analytics.

The Critical Need for Visibility in a Hybrid World

As the modern workplace continues to embrace hybrid models and AI-driven productivity tools, maintaining clear visibility into communication platforms has become a business-critical requirement. It’s no longer enough to just have these tools; organizations need to know how they are being used. ISI Analytics addresses this by providing IT teams with the means to proactively monitor environments like Microsoft Teams, Cisco, and Webex calling.

These platforms have evolved far beyond simple voice and video calls. Today, they serve as the digital nerve center of the workplace—the space where employees collaborate, customers are engaged, and major business decisions are finalized. With AI assistants and automated workflows becoming standard features within these tools, the need for deep visibility into performance and user adoption has reached an all-time high.

Empowering Enterprises with Actionable Data

ISI Analytics specializes in turning raw data into operational intelligence. Their solutions allow enterprises to optimize their technology investments by providing detailed reports on service quality and platform health. For IT departments, this means being able to identify bottlenecks or quality issues before they disrupt the workflow, ensuring a seamless user experience across the board.

By preserving the trusted products and expertise that ISI Analytics is known for, PartnerOne aims to build upon a solid foundation. The acquisition ensures that the core value proposition of ISI Analytics remains intact while benefiting from the scale and stability of a larger software group.

Leadership Perspectives on the Future of AI and Collaboration

Jason Forehand, CEO of ISI Analytics, expressed optimism about the merger, noting that organizations are transforming their collaboration methods at an unprecedented pace. "Joining PartnerOne represents an exciting opportunity for ISI Analytics, our customers, and our partners," Forehand stated. He emphasized that the collaboration with PartnerOne will allow for continued investment in the analytics and intelligence tools that businesses need to prepare for the "intelligent workplaces of tomorrow."

Suzanne Fortman, Vice President at PartnerOne, echoed these sentiments, highlighting ISI Analytics' role as a trusted leader. "As AI reshapes the future of enterprise collaboration, organizations will need even greater insight into the performance, adoption, and health of these critical platforms," Fortman explained. She noted that ISI Analytics is uniquely positioned to meet this demand, and PartnerOne is committed to supporting its exceptional team and driving value for global partners.

Continuity and Growth for Customers

For existing customers and partners of ISI Analytics, the transition is expected to be smooth and beneficial. PartnerOne has committed to uninterrupted product delivery and support. Furthermore, the influx of capital and resources is slated to result in strengthened relationships and increased investment in AI-enabled capabilities and long-term product development.

Madison Park Group acted as the exclusive financial advisor to ISI Analytics throughout this transaction, ensuring a strategic alignment between the two entities.

About the Companies Involved

ISI Analytics remains a frontrunner in providing analytics and operational intelligence for unified communications. Their solutions empower organizations to optimize Microsoft Teams and Cisco Webex environments, ensuring service quality and business continuity while maximizing the ROI of their communication stacks.

PartnerOne is recognized globally as one of the most aggressive and successful enterprise software groups. With an "Acquire. Invest. Grow." philosophy, they provide a stable, long-term home for the businesses they acquire. Currently, over 2,000 enterprises—including 80% of the world's largest companies—rely on software within the PartnerOne ecosystem to power their daily operations.